Traditional IT is often reactive—fixing problems after something breaks. An MSP is proactive. We monitor, maintain, and improve your systems on an ongoing basis so issues are prevented instead of patched. We also help with long-term budgeting and planning, not just “break-fix” emergencies.

MSPs usually provide network management, help desk support, cybersecurity, data backup and recovery, cloud and Microsoft 365 management, and hardware/software lifecycle planning. At Hurricane Technologies, we also include strategic vCIO (virtual CIO) guidance and regular technology reviews.

We layer multiple protections—firewalls, endpoint protection, patching, encryption, secure backups, and employee security training. We also perform regular security reviews to make sure your protections keep up with evolving threats and industry expectations.

We’ve been supporting businesses since 2002 and focus on building long-term partnerships, not just fixing tickets. When you call, you get a real person who knows your environment. We provide predictable monthly costs, proactive maintenance, strong security, and strategic planning so your technology supports your business growth instead of holding you back.

Absolutely. Many of our clients started with just a few users and have grown to dozens or even hundreds. Our processes, tools, and planning are designed to scale with you, so you aren’t constantly rebuilding your IT from scratch as you grow.

Once we sign an agreement, we schedule an initial onsite visit and discovery. If you’re switching from another IT provider, we coordinate directly with them to make the transition as smooth as possible. Onboarding typically takes 4–6 weeks depending on company size and complexity, but our team is available to support you from day one.

Look for a provider that offers a comprehensive range of services, understands your industry, and has a proven track record. They should be proactive, security-focused, able to scale with your business, and willing to communicate in plain language. Most importantly, they should feel like a trusted partner—not just a vendor.

Day-to-day support, monitoring, and maintenance are covered under our managed service agreements. Larger projects—such as server replacements, network upgrades, or new office buildouts—are quoted separately so you know exactly what to expect before we begin.

Most support can be handled remotely, which allows for faster response times. When onsite work is needed, we generally cover locations within about an hour of the Rochester, NY region and can discuss options for locations slightly beyond that if needed.

We work primarily with small and mid-sized businesses, typically ranging from about 10 to 200 users. That’s where our processes, tools, and planning provide the most value and impact.

Both. Some clients rely on us as their fully outsourced IT department, while others have an internal IT person or team and use us for additional coverage, projects, or higher-level strategy. We’re happy to collaborate and fill the gaps.

We serve a wide range of industries, including professional services, construction, manufacturing, veterinary practices, and local governments. Over the years we’ve developed deep experience in environments that require reliability, security, and compliance-conscious planning.

We believe in long-term relationships, not long-term traps. Our agreements are designed to provide stability for both sides, but we earn your business every month through service, communication, and results—not just paperwork.

Our team is focused on fast response. Most requests are acknowledged within minutes and prioritized based on impact and urgency. Critical, business-stopping issues are handled first, and we work to resolve all tickets as quickly as possible while keeping you informed.

Yes. Standard support is provided during business hours, and emergency options are available outside those hours to handle critical issues that can’t wait until the next business day.