Overview
A local Rochester NY company founded in the 1970s has seen a lot of growth in 50 years. Their IT was not scalable and not centrally managed as their staff grew up close to 200 employees. They were spending money on new equipment unnecessarily and were not keeping up with the new challenges of IT security.
Challenge
The client needed a managed IT services provider that could:
- Centralize their management of IT
- Help plan expansion so they have a better handle on budget
- Deliver high-level technical support across a range of systems
- Provide consistent, personable service from every team member
- Be a true partner, not just a vendor
Solution
Hurricane Technologies deployed a dedicated team including standout technicians like Kyle and Jonathan, supported by a responsive helpdesk. Regular IT meetings with executives and Hurricane’s vCIO started assisting them with their growth plan allowing better budgeting and keeping a handle on their IT inventory. The company’s culture emphasizes:
- Technical excellence with a human touch
- Rapid response times and clear communication
- A collaborative mindset that treats clients as partners
Results
- 🌟 High Client Satisfaction: Technicians are praised for being both highly skilled and genuinely pleasant to work with.
- 📞 Reliable Helpdesk Support: Even “random” helpdesk interactions are consistently knowledgeable and friendly.
- 🤝 Strong Partnership: The client views Hurricane as an integral part of their operations.
Conclusion
Hurricane Technologies continues to raise the bar for managed IT services in Rochester, NY. Their blend of technical capability and personable service has earned them loyal clients and glowing feedback. For businesses seeking a dependable IT partner, Hurricane delivers — with heart.